baji af Privacy Policy
A detailed description of how your personal information is collected, what it is used for, and how it is kept secure.
1. Policy Introduction
baji af is an online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the baji af website, mobile application, and other digital services. This Policy has been set out so that you can clearly understand what information is collected about you, how it is used, and what your rights are.
By using our services you agree to the terms described in this Policy. This Policy applies together with our Terms and Conditions and both documents should be read together. If you have any questions or concerns, please contact us at the address provided below.
2. Data Collection
baji af collects various types of information, broadly divided into two categories — information you provide directly and information recorded automatically while you use the service.
2.1 Information You Provide
Information you provide during account registration and use includes:
- Full name and date of birth
- Email address and mobile number
- Username and password
- Documents submitted for identity verification (National ID, passport or driving licence)
- Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Information you share in conversations with the support team
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser information and operating system details
- Date, time and duration of sessions on the service
- Pages you visited and games or betting options you used
- Transaction history — deposits, withdrawals and betting activity
- Error reports and performance logs
2.3 Information Received from Third Parties
For the purpose of verifying your identity or preventing fraud, we may collect identity-verification information through trusted third-party services. This process is fully secure and forms part of our legal obligations.
3. Purpose of Data Use
baji af uses the collected information for the following purposes:
- Account management: To create, verify and maintain your account.
- Service delivery: To enable gaming, betting, deposits and withdrawals.
- Security: To prevent fraud, unauthorised access and money laundering.
- Customer support: To resolve your issues and provide assistance via live chat or email.
- Personalised experience: To show promotions and offers based on your preferences.
- Service improvement: To improve platform performance and user experience.
- Legal compliance: To comply with applicable laws and regulations.
We never sell your information to third-party advertising companies or use it for any purpose beyond those stated above.
4. Data Storage and Retention
baji af retains your information for as long as your account is active and as needed to provide our services. Even after an account is closed, some information may be retained for a specified period due to legal obligations, including records of financial transactions and identity verification documents.
Once the specified retention period ends, we securely delete your personal information or anonymise it so that it can no longer be identified.
5. Sharing Data with Third Parties
baji af does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:
5.1 Service Providers
Certain trusted third parties assist in operating our services, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification and cybersecurity services. These parties receive only the information necessary for their specific function and are also bound by confidentiality obligations.
5.2 Legal Obligations
Where we are legally required to do so in response to a court order, legal process or a valid request from a government authority, we may provide the necessary information.
5.3 Business Changes
In the event of a business merger or acquisition, user information may be transferred to the new ownership, though the terms of this Policy will continue to apply.
6. Cookies and Tracking
The baji af website and application use cookies and similar tracking technologies. These are mainly of three types:
- Essential cookies: To maintain login sessions and for the basic functionality of the platform.
- Functional cookies: To remember your preferences (language, theme).
- Analytics cookies: To understand platform usage and improve the service.
You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.
7. Data Security
To keep your information secure, baji af follows industry-standard security practices. Our security measures include:
- SSL encryption for all data transmissions.
- Application of encryption technology to stored data.
- OTP verification for account access.
- Regular security audits and risk assessments.
- Automatic detection of unusual account activity.
- Staff access controls and access log maintenance.
No method on the internet is 100% secure, but we take every precaution possible. You should also keep your password private and avoid logging in on unfamiliar devices.
8. User Rights
You have the following rights over your personal information:
8.1 Right of Access
You may request at any time to know what information we hold about you and how it is being used.
8.2 Right to Rectification
If any information stored on your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. In that case we will no longer use the information for that purpose.
To exercise any of the rights listed above, please contact our support team. Our support team is available 24/7 via live chat and email in both Bengali and English. More detailed answers about your account and data can be found in our FAQ.
9. Protection of Minors
All casino and betting services on baji af are for persons aged 21 or above only. We do not knowingly collect information from minors. An age verification process is followed at the time of account registration.
If we are informed that information from a minor has been collected by mistake, we will immediately close that account and delete the data. To learn more about responsible gaming, read our Responsible Gaming Guide, which explains how to set account limits and keep yourself safe.
10. Policy Changes
baji af reserves the right to revise this Privacy Policy as needed. If any significant changes are made, we will notify you via a notice on the platform or by email to your registered address. The revised Policy will take effect from the date it is published.
The latest version of the Policy will always be available on this page. Continuing to use the service means you have agreed to the updated Policy. You are therefore advised to review this page from time to time.
11. Contact
For any questions, concerns or requests regarding this Privacy Policy or your data, please contact us through any of the following:
- Live Chat: 24/7 directly from the platform (Bengali and English)
- Email: [email protected]
We generally respond as quickly as possible after being contacted. To learn more about us, visit our About Us page.